The customer is at the heart of our business. We are looking for a full-time Customer Service Advisor to continue delivering excellent service to our customers through a variety of channels. This includes phones, webchat, social media and email correspondence. Experience in some or all of these channels is required.
We are passionate about cycling and want to communicate this to our customers. Based in Crawley, we currently have 12 stores in London and the South and a flourishing E-Commerce business.
Key Responsibilities
Monitoring, responding and resolving customer queries including technical queries will form the major part of the role. The role doesn’t stop there and you will be expected to take on any other customer service-related tasks.
Our Values
Passion – We love cycling, and we love what we do – we’re excited to share our passion with the world. It’s what makes Balfe’s a fun and positive place to work.
Teamwork – There are no egos here – we work collaboratively for the greater good of the team. We go the extra mile for our customers and each other!
Honesty -Good relationships are built on trust. Our customers can trust us to be honest and reliable at all times – we want to break down barriers and make cycling simple.
Community – We’re here to help the cycling community and welcome new people to it. Our open and friendly team are ready to assist people along all stages of their two-wheeled journey. We believe that cycling is for everyone.
Knowledge – Our goal is to provide our customers with all the knowledge they need to feel confident on two wheels. We pride ourselves on our level of the collective experience and are constantly working to upskill our team.
