COVID-19 information for customers

Words by Balfes Bikes

on 06/04/2020 07:47:00

reigate hill CV19

Latest status:

All Stores open: Tues-Sat 9am-6pm one customer at a time, closed Sun and Mon 

Website open: Bikes click & collect and home delivery, Non-bike click & collect only

06/04/2020 update:

The current Government advice is that although nearly all retailers should close, bike shops provide an essential service and can remain open.

Bikes are a key mode of transport for many which avoids public transport, and currently are allowed as means of daily exercise when ridden solo and other family members who live in your household.

We are implementing a limited service as follows:

Reduced opening hours:

All stores open Tuesday-Saturday 9am-6pm, closed Sundays and Mondays.

One customer at a time:

· No browsing. 

· Click & collect order pickup, pre-booked bike service drop-off and collection, and get-you-home emergencies only.

· Where possible we will serve you from the door.  

· We will be following distancing and hygiene guidelines and ask that you do also.

· Please do not visit if you are feeling unwell or self-isolating.

Servicing:

· We have suspended online service booking.

· Please contact support@balfesbikes.co.uk to arrange an appointment.

· We are prioritizing running repairs for those that work for the NHS and Emergency Services.

Online ordering:

· Please do your browsing and ordering online through our website Balfesbikes.co.uk

· We don’t currently list everything we have, although we have everything you are likely to need, so if you can’t find what you need on our site please contact support@balfesbikes.co.uk

· Home delivery for bikes is operational again. Click & collect is also available on bikes and everything else.

All these measures will be subject to regular review as the situation unfolds.

Please follow the Government guidance - https://www.gov.uk/coronavirus

If we continue to ride responsibly, and have consideration for others, we’ll get through this.

We wish you all the best,

The Balfe’s Bike Team