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COVID-19 information for customers

Words by Balfes Bikes

on 15/01/2021 10:48:00

reigate hill CV19

Latest status:

ALL STORES REMAIN OPEN, 3 customers maximum at any one time please.

We ask that you wear a mask during your visit- If you don’t have one, don’t worry, we can give you one.

Website open: All items available for click & collect and home delivery

Some deliveries in from our suppliers and our own processes are taking longer than usual, see below

For click & collect order enquiries, please contact the collection store

For home delivery enquiries, please email support@balfesbikes.co.uk

Customer support phones are suspended due to temporary closure of our support office. Please email your enquiry, our agents are working remotely and will respond to you as soon as they can. 

Standard Opening hours: 

Dulwich, Streatham, Fulham, Waterloo, Islington open Monday-Friday 8am-6pm (Weds until 8pm), Saturday 9am-6pm, Sunday 10am-5pm.

Reigate open Monday-Saturday 9am-6pm, Sunday 10am-5pm.

Sutton open Monday-Saturday 8.30am-5.30pm, Sunday 10.30am-4.30pm.

Store visits:

· We will be following distancing and hygiene guidelines and ask that you do also.

· Please do not visit if you are feeling unwell or self-isolating.

Servicing:

· Please use our Online Service Booking Form to arrange an appointment.

· Demand for servicing is high so we are prioritizing running repairs for those that work for the NHS, Carers and Emergency Services.

Online ordering:

· Please do your browsing and ordering online through our website Balfesbikes.co.uk if you can.

· We don’t currently list everything we have, although we have everything you are likely to need, so if you can’t find what you need on our site please contact support@balfesbikes.co.uk

· If you need help with bike sizing, please look for the charts on the product details pages or view our Bike Sizing Guides.

· Home delivery and Click & Collect is available on bikes and everything else.

· Some deliveries in from our suppliers are taking longer than usual due to high demand and safe social distancing measures reducing the number of staff. This may be up to an extra week, and in some cases it may take a little longer than we’d like to get your bike built, inspected and ready for collection or despatch. We will contact you when your bike is ready, so please bear with us and be assured that we will do our very best to turn around all orders as rapidly as we can.

Order enquiries:

· C&C please contact the collection store

· Home delivery please email support@balfesbikes.co.uk

All these measures will be subject to regular review as the situation unfolds.

Please follow the Government guidance - https://www.gov.uk/coronavirus

If we continue to ride responsibly, and have consideration for others, we’ll get through this.

We wish you all the best,

The Balfe’s Bike Team