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COVID-19 information for customers

Words by Balfes Bikes

on 27/04/2020 15:17:00

reigate hill CV19

Latest status:

All Stores open every day: Mon-Sat 9am-6pm, Sun 10am-5pm, one customer at a time 

Website open: Bikes click & collect and home delivery, Non-bike click & collect only

Some deliveries in from our suppliers are taking longer than usual, see below

27/04/2020 update:

The current Government advice is that although nearly all retailers should close, bike shops provide an essential service and can remain open.

Bikes are a key mode of transport for many which avoids public transport, and currently are allowed as means of daily exercise when ridden solo and with other family members who live in your household.

We are implementing a restricted service as follows:

Opening hours:

All stores open Monday-Saturday 9am-6pm, Sunday 10am-5pm.

One customer at a time:

· No browsing.

· Click & collect order pickup, pre-booked bike service drop-off and collection, and essentials only.

· Where possible we will serve you from the door.

· We will be following distancing and hygiene guidelines and ask that you do also.

· Please do not visit if you are feeling unwell or self-isolating.

Servicing:

· Please use our Online Service Booking Form to arrange an appointment.

· Demand for servicing is high so we are prioritizing running repairs for those that work for the NHS, Carers and Emergency Services.

Online ordering:

· Please do your browsing and ordering online through our website Balfesbikes.co.uk

· We don’t currently list everything we have, although we have everything you are likely to need, so if you can’t find what you need on our site please contact support@balfesbikes.co.uk

· If you need help with bike sizing, please look for the charts on the product details pages or view our Bike Sizing Guides.

· Home delivery for bikes is available. Click & collect is also available on bikes and everything else.

· Some deliveries in from our suppliers are taking longer than usual due to high demand and safe social distancing measures reducing the number of staff. In some cases this may be up to an extra week, so please bear with us and be assured that we will do our very best to turn around all orders as rapidly as we can.

All these measures will be subject to regular review as the situation unfolds.

Please follow the Government guidance - https://www.gov.uk/coronavirus

If we continue to ride responsibly, and have consideration for others, we’ll get through this.

We wish you all the best,

The Balfe’s Bike Team