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Balfe's Bikes Returns Policy

Any item, except food or face masks can be returned to us for any reason within 90 days, provided that the item has not been used or fitted and is returned in its original packaging with a valid proof of purchase.

Online or in-store purchases can both be returned to any store free of charge or can be returned by post. If you are returning an item due to a fault, we will refund your postage. Please include the cost of postage on your returns form.

Items must be returned in their original packaging and be un-used. Refunds will be issued once the products have been received and inspected.

If you wish to return your bike to us, please keep the box it arrived in and let us know using the returns form and we will arrange collection.

Please note:

1. If the items we have sent you are faulty, damaged or not as we described, we will cover the cost of collection and the delivery of the correct item.

2. If we have delivered the correct bike but upon inspection you decide the bike is not the one for you, we will charge you £24.99 for collection. If you do not have the original box, we will charge you an additional £15 to provide one.

Returning items by post:

1. Always keep proof of postage and we advise that you use a ‘signed for service’

2. Send your package using a recorded delivery method and keep a copy of your receipt, to the following address:

Balfes Bikes Warehouse,
Unit 5,
Gatwick Distribution Centre,
Crawley,
West Sussex RH10 9RW

Click & Collect customers can buy with confidence knowing that they can review the item before deciding whether it is right for you before leaving the store. Should you decide it's not right for you, it can be conveniently exchanged or refunded straight away, or you still have up to 90 days to return it if you are still unsure.

Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase.

We are unable to offer a refund without a valid receipt.

If you wish to process your request online please fill in the form below and a member of staff will be in contact within 48 hours: