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Balfe's Bikes Click & Collect

Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

1. Add your items to your basket

Use our website to browse our catalogue of products with stock availability. When you find the item, you want simply add it to your basket as you usually would.

2. Checkout using Click & Collect

Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store.

3. Choose the store of your choice and collect your items

Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.

 

Frequently Asked Questions

When can I collect my order?

Items in stock at the chosen collection store:

All Bikes are fully built and inspected prior to collection, which may take up to 3 days.

Clothing, Parts and Accessories are normally ready to collect within 30 minutes.

Items in stock at another store:

Allow up to an extra 5 days, as indicated in checkout.

Items in stock at other warehouse:

Typically an extra 3-7 days, as indicated in checkout.

How will I know when my order is ready?

For every order, we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.

What do I need to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (either a passport or driving licence), and proof of address.

We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.

Can Someone Else Collect My Order?

Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.

 

Quick Contact

020 7732 4170 support@balfesbikes.co.uk 36 East Dulwich Road London SE22 9AX

Opening Hours

Monday 8-6pm

Tuesday 8-6pm

Wednesday 8-6pm

Thursday 8-6pm

Friday 8-6pm

Saturday 9-6pm

Sunday 10-5pm