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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
In the unlikely event that you are not satisfied with your purchase please feel free to return your items within 90 days of the purchase date for a full exchange or refund. Any item (excluding food, underwear or e-gift vouchers) can be returned to us for any reason within 90 days, provided that the item has not been used or fitted and is returned in its original packaging with valid proof of purchase.
It is recommended that you use a recorded delivery service or return to a store to ensure your items are received by us. We cannot assume responsibility for items that are lost in transit back to us.
Online or in-store purchases can be returned to any of our 12 stores free of charge or can be returned by post or courier at your cost after completing the online returns form below. If you are returning an item due to a fault, we will refund your postage costs.
If you wish to return a bike or bulky item to us, please keep the box it arrived in and let us know by contacting our support team via our online webchat, email or by phone (020 45063856) and we will help arrange a collection.
If you wish to return or exchange an item, please fill out the form below following the steps inside. Returns can be processed quicker if all required information is provided.
Terms & ConditionsItems must be returned in their original packaging and unused. Refunds will be issued once the product(s) have been received and inspected.Click & Collect customers can buy with confidence knowing that they can review the item before deciding whether it is right for you before leaving the store. Should you decide it's not right for you, it can be conveniently exchanged or refunded straight away, or you still have up to 90 days to return it if you are still unsure.Please note:1. If the items we have sent you are faulty, damaged or not as we described, we will cover the cost of collection and the delivery of the correct item.2. If we have delivered the correct bike but upon inspection, you decide the bike is not the one for you, we will charge you £50 for collection (£100 from Northern Ireland). If you do not have the original box in usable condition, we will charge you an additional £15 to provide one.Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase.We are unable to offer a refund without a valid proof of purchase.
Season:2024
Brand:Trek
Code:SD5277862B
This Trek Rail 5 Deore Full Suspension Electric Mountain Bike in Size X-Large is an ex-display bike, it may have some light cosmetic damage, but otherwise the bike is as new.Our ex display bikes are fully serviced and checked to ensure your riding experience is the same as a new bike - we offer full manufacturers warranty on all our ex display and ex demo bikes.The Trek Rail 5 electric full-suspension mountain bike is built for ripping the big stuff. It features the same high-end trail tech as Trek's analogue trail bikes, plus a powerful new Bosch drive system that's basically like having your own shuttle.
You get a burly alloy frame with 150 mm of rear travel and a 625 Wh Removable Integrated Battery, an e-MTB optimised 160 mm RockShox 35 Gold RL fork, the latest from Bosch with smart system Performance Line CX capable of speeds up to 20 mph (25 km/h in Europe), including a Bluetooth® LED remote for easy connectivity and activity tracking through the eBike Flow app. Plus, a 1x12 drive train with a wide gear range so you can always find the ideal cadence for the motor, a dropper post, powerful 4-piston brakes for more downhill confidence and 29er wheels with nimble yet grippy 2.6" tyres.
Rail 5 is Trek's best-value long-travel e-MTB. It's equally as capable as their regular long-travel trail bikes like the Slash and Remedy plus it just gets you back to the top in a flash. Plus, the bigger battery means more time on the trail.
Lifetime warranty on Frame sets (frame and rigid fork), main frame and full suspension swing arms for the lifetime of the original owner, and Bontrager wheels with carbon rims.2-year warranty on Rear suspension linkage components, including bearings, rocker link and accompanying hardware and components, Bontrager wheels with alloy rims, Paint and transfers.For full warranty policy please visit trekbikes.com