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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
In the unlikely event that you are not satisfied with your purchase please feel free to return your items within 90 days of the purchase date for a full exchange or refund. Any item (excluding food, underwear or e-gift vouchers) can be returned to us for any reason within 90 days, provided that the item has not been used or fitted and is returned in its original packaging with valid proof of purchase.
It is recommended that you use a recorded delivery service or return to a store to ensure your items are received by us. We cannot assume responsibility for items that are lost in transit back to us.
Online or in-store purchases can be returned to any of our 12 stores free of charge or can be returned by post or courier at your cost after completing the online returns form below. If you are returning an item due to a fault, we will refund your postage costs.
If you wish to return a bike or bulky item to us, please keep the box it arrived in and let us know by contacting our support team via our online webchat, email or by phone (020 45063856) and we will help arrange a collection.
If you wish to return or exchange an item, please fill out the form below following the steps inside. Returns can be processed quicker if all required information is provided.
Terms & ConditionsItems must be returned in their original packaging and unused. Refunds will be issued once the product(s) have been received and inspected.Click & Collect customers can buy with confidence knowing that they can review the item before deciding whether it is right for you before leaving the store. Should you decide it's not right for you, it can be conveniently exchanged or refunded straight away, or you still have up to 90 days to return it if you are still unsure.Please note:1. If the items we have sent you are faulty, damaged or not as we described, we will cover the cost of collection and the delivery of the correct item.2. If we have delivered the correct bike but upon inspection, you decide the bike is not the one for you, we will charge you £50 for collection (£100 from Northern Ireland). If you do not have the original box in usable condition, we will charge you an additional £15 to provide one.Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase.We are unable to offer a refund without a valid proof of purchase.
Season:2027
Brand:Mondraker
Code:010.26392
The Mondraker Play 24 is a lightweight electric mountain bike designed to help young riders build confidence and develop real trail skills. Combining Mondraker’s progressive design philosophy with smooth pedal assistance and trail-focused components, it delivers the perfect balance of fun, control, and capability for adventurous young riders.
Its Alloy Stealth Evo frame features a low-slung integrated 250Wh battery to improve stability and agility, while the updated kid-specific Forward Geometry creates confident and balanced handling on varied terrain. Internal cable routing and modern frame shaping give the Play 24 the same premium aesthetic and ride feel as Mondraker’s adult performance bikes.
The Mahle X35 motor system provides natural-feeling assistance with 40Nm of torque, helping younger riders ride further and tackle climbs with confidence. A 100mm X-Fusion air suspension fork, SRAM NX 11-speed drivetrain, powerful four-piston SRAM brakes, and wide 2.4" tyres complete a highly capable trail-ready package designed to maximise progression and enjoyment.Children must be aged 14 or over in the UK to legally ride an e-bike on public roads or spaces. Laws and regulations regarding the use of electric bicycles vary significantly by geographic area, even within a particular country or state. Prior to your purchase, in addition to making sure your child is ready to handle the added acceleration and weight an electric bike can provide, be sure to inform yourself of all applicable requirements and restrictions, including age restrictions. Always wear a helmet and practice riding with your child in a controlled environment before going on their first ride.
Manufacturers reserve the right to change specifications without notice based on availability at the point of assembly.
Credit is provided subject to affordability, age and status. Minimum spend applies.
Credit is provided by V12 Retail Finance Ltd, a trading name of Secure Trust Bank Plc. which is registered in England and Wales: 541132. Registered Office: Yorke House, Arleston Way, Solihull, B90 4LH. Secure Trust Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority with registration number 204550. For more information please visit www.v12retailfinance.com.
If you are intending to use finance as your payment option, please note we will only deliver your order to your billing address, and not to an alternative delivery address.
This is for estimation purposes only. Actual finance application is completed during checkout.